Shipping and Delivery

Overview:

Your Quingo will arrive at your home within 14 business days of your order. The scooter and docking station will arrive together in the same shipment. The delivery team will contact you in advance to set a 4 hour delivery window appointment. They will drop it off at your home – either at the curb, in your driveway or inside of a garage (if accessible to them). A signature is required at time of delivery acknowledging receipt.

Step-by-step explanation of the shipping and delivery process:

The Quingo mobility scooter and matching docking station ships from our warehouse in Virginia to you via common carrier in one box that is strapped on a pallet for safe and secure travel to your home. (The box is well above the size/weight limits for UPS, FedEx, etc., so expedited shipping and online tracking is not possible).
Your Quingo travels by truck to a local depot near your home where the long-haul common carrier drops it off. This typically takes no more than 7 days for the furthest shipping points from Virginia. (Rural and very sparsely populated areas may take a little longer due to infrequent common carrier delivery schedules).
A local delivery company takes over the shipment and they (not FirstStreet) call you to arrange a convenient delivery day and time window with you.
A two-person delivery team will bring your Quingo and docking station from the local depot to your home. They typically call about 20 minutes before reaching your home to confirm they’re on their way to you.
You or an authorized person over 18 years old must be home to sign for the delivery, acknowledging receipt of your order. They cannot make the delivery if nobody is home to sign for it. Scheduled appointments that are canceled or non-fulfilled by the customer may result in additional delivery charges.
The delivery team will bring your Quingo as far as the exterior door of your home (or garage door if preferred and accessible at street level). This includes getting your Quingo off the pallet and removing the pallet.
Please check the box for visible handling damage and note any concerns on the delivery documents. Concealed damage may be reported later.
Due to insurance and other regulations, your delivery team is not allowed to carry the box inside your home, unpack the Quingo, nor help with docking station assembly.
If you cannot complete these tasks yourself, we recommend having a family member or local handyman handle the installation for you. Complete instructions are in the box and also available on this website.

For any questions or concerns, please contact our Customer Service department at 800-958-8324, Monday – Friday between the hours of 9:00 AM and 8:00 PM Eastern Standard Time.