Quingo Frequently Asked Question
Can you swap out the 12V Gel/AGM batteries and replace them with 12V Lithium Ion batteries?
When replacing batteries on your Quingo, you must replace them with only manufacturer recommended batteries. Using non-recommended batteries could void any warranty as well as cause damage to your Quingo.
What is the Manufacturer's Warranty for the Quingo in the US?
The warranty is a 1 year limited warranty covering the frame, motor, electronics, docking station and wiring which covers manufacturing defects.
The battery and consumable items like tires are covered against defects for 6 months.
Is the Quingo approved for road use?
While the Quingo is certainly capable of traveling on residential roads, sidewalks or parking surfaces, it is not advised to take your Quingo on roads that are trafficked by cars.
What color options does the Quingo have?
The Quingo is only available in the standard color. There are no custom color options at this point.
Is the Quingo covered or reimbursed by Medicare or Insurance?
Mobility scooters are almost never covered. Very few people are able to get reimbursed by Medicare or their insurance. In 2016, less than 3% of consumers qualified for reimbursement. However, we are happy to provide you documentation after your purchase.
Will you accept my current, new or used scooter as a trade-in?
At this time we do not accept trade-ins.
Is the Quingo compatible with my vehicle?
The Quingo fits most hatchbacks, wagons, crossovers, vans and SUV’s without modifications or tools. If you’re not sure about your vehicle, or have questions, please call us at 1-800-984-9227 today.
How much does the ramp weigh?
The docking station and ramps for the Quingo has 4 primary components and the heaviest of any of them is less than 20 pounds. And the design of the docking station is easily removable in a few minutes allowing you to regain your cargo area with ease.
What material is the Quingo base made out of?
Metallic Silver ABS. This is a metallic filament used in 3-D printing. ABS has a very high impact-resistance and very strong. ABS (Acrylonitrile Butadiene Styrene in full), is a thermoplastic which, as its name implies, is produced by the polymerization of acrylonitrile, butadiene, and styrene. ABS is produced from fossil fuels, meaning that it is not biodegradable and has a greater environmental impact than PLA for instance. Because of its toughness and strength, ABS is a very popular and common used thermoplastic in industry. ABS is an extra strong, light, durable, and impact-resistant filament resulting in a very stable 3D printing behavior making it an ideal filament for 3D printing of solid printed products.
Does the Quingo come with an “Assisting Cane”?
Yes it does. The cane is essentially a “hook” or lifting handle that assists the user with raising and lowering the ramp if bending up and down is problematic.
What is the material that the ramp is made out of?
The ramp is made out of strong and lightweight aluminum alloy.
What is the width of the seat on the Quingo?
The seat is 16” at it’s widest point.
In an SUV with 3 rows of seats (front, backseat and a third row bench), will I be able to keep my back seat?
In smaller SUVs and Crossover vehicles, it is very likely that the 3rd row and the back seat will be unusable while the Quingo docking station is installed in the car. If in doubt, measure the space with the back seat in a useable position. A minimum of 53.5” of space from the seat to the lift gate is required for the installation of the Quingo Docking Station.
What is the minimum space that must be available between the back seat and the rear lift gate in order for the Quingo Docking Station to fit?
The minimum space is a total of 53.5”. The docking station itself is 51” long, but 2.5” are required for the forward braces.
What is the ground clearance (space between the ground and the bottom of the scooter) for the Quingo?
The ground clearance for the Quingo is 5″.
Does the Quingo docking station require permanent modifications to be made to the vehicle?
No, the Quingo docking station does not require any permanent modifications to be made to the vehicle. In fact, it can be removed if needed and stored elsewhere. It is not easy for one person to remove the docking station so most people leave it in their vehicle for long periods of time.
It requires no bolts or screws to attach to the vehicle, instead relying on heavy-duty velcro pads or suction cups to hold it firmly in place.
How is the Quingo docking station installed into a vehicle?
The Quingo docking station is installed in about a half an hour. While most people install the docking station in one vehicle and leave it, it may be taken out and installed into another vehicle. It is not permanent and does not require modifications to your vehicle. The basics of the installation are listed below as is a detailed video showing the installation process.
- The docking station is assembled and placed properly into the back of the vehical. It uses a combination of suction cups and heavy-duty velcro to secure itself, as opposed to a permanent solution such as nuts and bolts.
- Next, the docking station is extended and tested for the proper installation angle using the built in indicator
- Finally, the docking station (and possible the SUV extension kit) is lowered to the ground and secured in place.
- Once all installation safety indicators are green, you are now ready to load your Quingo.
Will the Quingo fit in any size vehicle?
No, the Quingo will not fit into just any vehicle. It most commonly fits into the following vehicle types and may require an SUV Kit:
- Hatchbacks
- Minivans or vans
- Crossovers
- SUVs (all sizes)
- Wagons
The Quingo will not fit in the following vehicle types:
- Coupes
- Sedans
- Convertibles
- Pickup trucks
How much does the Quingo weigh by itself?
The Quingo weighs 257 lbs on its own, with no cargo.
What is the maximum carrying capacity for the Quingo?
The Quingo can safely carry 350 lbs. The scooter itself weighs 257 lbs.
What are the dimensions of the Quingo?
The basic dimensions of the Quingo are:
- Length: 49.6” (43.3” w/out front basket)
- Height: 41.4”
- Width: 23.2”
For detailed specifications, please see the attached document(s).
How far can the Quingo travel once it is fully charged?
The Quingo can travel up to 23 miles (37 km) on a single charge.
How high of a curb or other obstruction can the Quingo safely negotiate?
The Quingo can safely travel over a curb height of up to 3″.
Is the Quingo able to load itself into a pickup truck?
At this time, the Quingo is not compatible with a standard pickup truck. This is due to the tailgate being in the way when it is flipped down.
How fast can the Quingo travel?
The Quingo can travel up to 4 mph.
Ready to Get Your Quingo®?
Call now and one of our friendly, USA-Based Quingo specialists will be happy to answer your questions and place your order for you.
