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General Questions for all Quingo Models

Can you swap out the 12V Gel/AGM batteries and replace them with 12V Lithium Ion batteries?

When replacing batteries on your Quingo Scooter, you must replace them with only manufacturer recommended batteries. Using non-recommended batteries could void any warranty as well as cause damage to your Quingo.

What is the Manufacturer's Warranty for Quingo Scooters in US?

The manufacturer’s warranty for all Quingo models in the US is 3 years for parts and 1 year for labor. Consumables, such as batteries or tires and lights, are not included.

Are the Quingo's approved for road use?

While Quingo is certainly capable of traveling on residential roads, sidewalks or parking surfaces, it is not advised to take your Quingo on roads that are trafficked by cars.

What color options does the Quingo have?

Quingo scooters are only available in the standard colors. There are no custom color options at this point.

Is the Quingo covered or reimbursed by Medicare or Insurance?

Mobility scooters are almost never covered. Very few people are able to get reimbursed by Medicare or their insurance. In 2016, less than 3% of consumers qualified for reimbursement. However, we are happy to provide you documentation after your purchase.

Do you have a showroom or a place that I can see the scooter in person?

We do not have a showroom or a way to show you the Quingo in person. However, if you live near or are visiting the Richmond, VA area, you are more than welcome to stop by our corporate office, 1998 Ruffin Mill Road, Colonial Heights, VA 23834 and try Quingo. Please call ahead to schedule your visit between 10am – 3pm, EST Monday – Friday.

Will you accept my current, new or used scooter as a trade-in?

At this time we do not accept trade-ins.

Quingo Flyte Questions and Answers

Is the Quingo Flyte compatible with my vehicle?

The Quingo Flyte fits most hatchbacks, wagons, crossovers, vans and SUV’s without modifications or tools. If you’re not sure about your vehicle, or have questions, please call us at 1-888-368-2992 today.

How much does the ramp weigh?

The ramp itself weighs 83 pounds. The ramp is part of the overall docking station and not a unique piece. It only requires about 6 lbs of force to lift – less than what it takes to close the hatchback of an SUV or Minivan.

What material is the scooter base made out of?

Metallic Silver ABS. This is a metallic filament used in 3-D printing. ABS has a very high impact-resistance and very strong. ABS (Acrylonitrile Butadiene Styrene in full), is a thermoplastic which, as its name implies, is produced by the polymerization of acrylonitrile, butadiene, and styrene. ABS is produced from fossil fuels, meaning that it is not biodegradable and has a greater environmental impact than PLA for instance. Because of its toughness and strength, ABS is a very popular and common used thermoplastic in industry. ABS is an extra strong, light, durable, and impact-resistant filament resulting in a very stable 3D printing behavior making it an ideal filament for 3D printing of solid printed products.

Does the Quingo Flyte come with an “Assisting Cane”?

Yes it does. The cane is essentially a “hook” or lifting handle that assists the user with raising and lowering the ramp if bending up and down is problematic.

What is the material that the ramp is made out of?

The ramp is made out of strong and lightweight aluminum alloy.

Can a 2nd rail/docking system be purchased separately? If so, at what cost?

An extra rail system would cost roughly $2,000 and an installation charge for the 2nd unit of $399 applies.

What is the width of the seat on the Quingo Flyte?

The seat is 16” at it’s widest point.

In an SUV with 3 rows of seats (front, backseat and a third row bench), will I be able to keep my back seat?

In smaller SUVs and Crossover vehicles, it is very likely that the 3rd row and the back seat will be unusable while the Quingo Flyte docking station is installed in the car. If in doubt, measure the space with the back seat in a useable position. A minimum of 53.5” of space from the seat to the lift gate is required for the installation of the Flyte Docking Station.

What is the minimum space that must be available between the back seat and the rear lift gate in order for the Flyte Docking Station to fit?

The minimum space is a total of 53.5”. The docking station itself is 51” long, but 2.5” are required for the forward braces.

What is the ground clearance (space between the ground and the bottom of the scooter) for the Quingo Flyte?

The ground clearance for the Quingo Flyte is 5″.

Does the Quingo Flyte docking station require permanent modifications to be made to the vehicle?

No, the Quingo Flyte docking station does not require any permanent modifications to be made to the vehicle. In fact, it can be removed if needed and stored elsewhere. It is not easy for one person to remove the docking station so most people leave it in their vehicle for long periods of time.

It requires no bolts or screws to attach to the vehicle, instead relying on heavy-duty velcro pads or suction cups to hold it firmly in place.

How is the Quingo Flyte docking station installed into a vehicle?

The Quingo Flyte’s docking station is installed in about a half an hour. While most people install the docking station in one vehicle and leave it, it may be taken out and installed into another vehicle. It is not permanent and does not require modifications to your vehicle. The basics of the installation are listed below as is a detailed video showing the installation process.

  • The docking station is assembled and placed properly into the back of the vehical. It uses a combination of suction cups and heavy-duty velcro to secure itself, as opposed to a permanent solution such as nuts and bolts.
  • Next, the docking station is extended and tested for the proper installation angle using the built in indicator
  • Finally, the docking station (and possible the SUV extension kit) is lowered to the ground and secured in place.
  • Once all installation safety indicators are green, you are now ready to load your Quingo.

Will the Quingo Flyte fit in any size vehicle?

No, the Quingo Flyte will not fit into just any vehicle. It most commonly fits into the following vehicle types and may require an SUV Kit:

  • Hatchbacks
  • Minivans or vans
  • Crossovers
  • SUVs (all sizes)
  • Wagons

The Quingo Flyte will not fit in the following vehicle types:

  • Coupes
  • Sedans
  • Convertibles
  • Pickup trucks

How much does the Quingo Flyte weigh by itself?

The Quingo Flyte weighs 257 lbs on its own, with no cargo.

What is the maximum carrying capacity for the Quingo Flyte?

The Quingo Flyte can safely carry 350 lbs. The scooter itself weighs 257 lbs.

What are the dimensions of the Quingo Flyte?

The basic dimensions of the Quingo Flyte are:

  • Length: 49.6” (43.3” w/out front basket)
  • Height: 41.4”
  • Width: 23.2”

For detailed specifications, please see the attached document(s).

How far can the Quingo Flyte travel once it is fully charged?

The Quingo Flyte can travel up to 23 miles (37 km) on a single charge.

How high of a curb or other obstruction can the Quingo Flyte safely negotiate?

The Quingo Flyte can safely travel over a curb height of up to 3″.

Is the Quingo Flyte able to load itself into a pickup truck?

At this time, the Quingo Flyte is not compatible with a standard pickup truck. This is due to the tailgate being in the way when it is flipped down.

How fast can the Quingo Flyte travel?

The Quingo Flyte can travel up to 4 mph.

Are Quingo Scooters covered or reimbursed by Medicare or Insurance?

Mobility scooters are almost never covered. Very few people are able to get reimbursed by Medicare or their insurance. In 2016, less than 3% of consumers qualified. It’s best to assume that you will not be covered, however, we are happy to provide you documentation after your purchase.

Do you have a showroom or a place that I can see the scooter in person?

We do not have a showroom or a way to show you the Quingo in person, however, we are happy to spend as much time as you need answering all of your questions. If you happen to live near Richmond, VA – You may schedule a visit to our corporate headquarters.

Quingo Air Questions and Answers

What is the width of the seat on the Quingo Air?

The seat is 16” at it’s widest point.

Can the Quingo Air be taken on an airplane?

Yes, in most cases, the Quingo Air is considered ‘mobility equipment’ and is allowed to be checked when traveling. The batteries are considered ‘non-spillable’ and thus are safe on a plane. We recommend that you always ask your airline to be sure that they allow mobility scooters before taking a trip.

Quingo Vitess Questions and Answers

What is the width of the seat on the Quingo Vitess?

The seat is 18” at it’s widest point.

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